You may return items under the following conditions:

• If you receive faulty, damaged, or incorrect products.
• Please note that returns for change of mind are not accepted, so choose carefully.

Once we receive the returned parcel, we will either refund the product cost or send a replacement based on the issue. However, the following conditions are not eligible for refunds or returns:

• If the products have been opened or the customer has tried and disliked the products.
• If the customer changes their mind or made a mistake in their order.

If a refund or exchange is agreed upon, it will be processed only after we receive the original items back.

Please email “info@kalimbanz.com” for the return address.